Returns & Exchanges

At Palermo House, we want you to be completely satisfied with your home essentials, which is why we offer a 30-day return window for all items in their original condition. If your new decor doesn't perfectly fit your space, our team is here to help you find the right replacement or process a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Carefully place the items in their original packaging, ensuring all tags and protective materials are intact to prevent damage during transit.

• 3.
  Ship It Back

  Download and print your prepaid shipping label, attach it to your package, and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund or ship your exchange within 5-7 business days.